Privacy policy

Effective Date: August 23, 2026

1. Introduction

NexGen Smart Home, a DBA of Matrix Systems Consulting LLC ("NexGen Smart Home," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

Matrix Systems Consulting LLC is the legal entity that operates NexGen Smart Home and is responsible for the collection and processing of personal information described in this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from nexgensmarthome.com, including its associated subdomains and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For purposes of this Privacy Policy:

Company: Matrix Systems Consulting LLC, doing business as NexGen Smart Home.
Customer: An individual or entity that purchases or attempts to purchase products through our Service.
Device: Any internet-connected device, including a computer, smartphone, or tablet, used to access our Service.
Personal Information: Information that identifies, relates to, describes, or can reasonably be linked with an identifiable individual.
Service: The NexGen Smart Home website at nexgensmarthome.com and the ecommerce, customer service, and related services we provide through it.
Service Provider: A third party that performs services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, analytics, fraud prevention, or marketing.
Website: The NexGen Smart Home website located at nexgensmarthome.com.
You: Any individual who visits, accesses, or uses our Service, including customers and prospective customers.

3. Information We Collect

The personal information we collect depends on how you interact with our Service.

We may collect information when you:

Visit or browse our website.
Create an account.
Place or attempt to place an order.
Contact customer support.
Subscribe to email or other communications.
Participate in a survey, promotion, or other website feature.
Submit a form or otherwise communicate with us.

Information You Provide to Us

Depending on your interaction with the Service, we may collect:

Name.
Email address.
Telephone number.
Billing address.
Shipping or mailing address.
Account information.
Order and transaction information.
Customer service communications.
Information you voluntarily provide to us.

Information Collected Automatically

When you use our Service, we and our service providers may automatically collect certain information about your device and use of the Service, including:

IP address.
Browser type.
Device type.
Operating system.
Pages viewed.
Referring website or source.
Date and time of visits.
Interactions with our website.
Cookie and similar technology information.

Payment Information

Payments may be processed by third-party payment processors. We do not necessarily receive or store complete payment card information. Payment information is handled in accordance with the security and privacy practices of the applicable payment processor.

4. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

Process, fulfill, and manage orders.
Process payments and transactions.
Provide order confirmations, shipping updates, and other transactional communications.
Provide customer service and respond to inquiries.
Maintain and improve our website and customer experience.
Personalize your experience.
Maintain customer accounts.
Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
Protect the security and integrity of our Service.
Analyze website usage and performance.
Administer promotions, surveys, or other website features.
Send marketing or promotional communications where permitted by law.
Comply with applicable legal and regulatory requirements.
Enforce our agreements, policies, and terms.

5. Information We Receive From Third Parties

We may receive information from third parties that assist us in operating our business.

These may include:

Ecommerce and website platform providers.
Payment processors.
Shipping and fulfillment providers.
Fraud prevention and security providers.
Analytics providers.
Advertising and marketing providers.
Customer service providers.
Social media platforms when you interact with us through those services.

Information received from third parties may be combined with information we collect directly from you where permitted by law.

6. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, provide our Service, fulfill orders, or comply with legal requirements.

We may share information with:

Service Providers

We may provide information to trusted third parties that perform services on our behalf, including website hosting, ecommerce services, payment processing, shipping, fulfillment, analytics, marketing, fraud prevention, information technology, and customer support.

These providers receive information as necessary to perform their services for us.

Business Partners and Affiliates

We may share information with affiliates or business partners where necessary to provide products or services, operate our business, or support our customers.

Business Transactions

If Matrix Systems Consulting LLC or NexGen Smart Home is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal and Security Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, legal process, or governmental request.
Protect our legal rights or property.
Protect the rights, property, or safety of our customers or others.
Detect or prevent fraud, security incidents, or illegal activity.
Enforce our agreements and policies.

We do not disclose personal information simply because a third party requests it without an appropriate business or legal basis.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Service, remember preferences, understand how visitors use our website, measure performance, prevent fraud, and support advertising or marketing activities.

Cookies are small data files stored on your device or browser.

Depending on your browser and location, you may be able to control cookies through your browser settings or other privacy controls made available through our website.

Disabling certain cookies may affect the functionality or availability of portions of the Service.

8. Analytics and Advertising

We may use third-party analytics and advertising services to better understand how visitors interact with our Service and to measure or improve our advertising.

These providers may collect information about your interactions with our website using cookies or similar technologies.

Where required by applicable law, we provide appropriate choices or obtain consent before using certain advertising or tracking technologies.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technologies, including encrypted HTTPS connections, to help protect information transmitted through the Service.

Payment transactions are processed through payment providers using their applicable security measures.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Fulfill and document transactions.
Maintain customer accounts.
Provide customer service.
Comply with tax, accounting, and legal requirements.
Resolve disputes.
Prevent fraud and abuse.
Enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you reside, applicable law may provide you with certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Obtain a copy of certain personal information.
Restrict or object to certain processing.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Appeal certain decisions regarding a privacy request, where applicable.

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy request, contact us at support@nexgensmarthome.com.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe link contained in those communications.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your orders, account, customer service inquiries, transactions, or our ongoing business relationship with you.

13. Children's Privacy

Our Service is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

14. International and Interstate Data Transfers

Your information may be processed or stored in locations outside of your state, province, country, or other jurisdiction.

Those locations may have data protection laws that differ from the laws where you reside.

Where required by applicable law, we take appropriate measures relating to transfers of personal information.

15. Third-Party Websites and Services

Our Service may contain links to websites, products, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or business operations.

When we make changes, we will post the updated Privacy Policy on this page and update the Effective Date at the top of the policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

NexGen Smart Home
A DBA of Matrix Systems Consulting LLC

Email: support@nexgensmarthome.com
Phone: 1-646-389-4072

Mailing Address:
3225 McLeod Dr, Suite 100
Las Vegas, NV 89121
United States

NexGen Smart Home is the registered assumed name (DBA) under which Matrix Systems Consulting LLC operates nexgensmarthome.com.